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	<title>The AnswerNet Call Center Blog</title>
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	<description>Teleservices industry news, notes and information</description>
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		<title>The AnswerNet Call Center Blog</title>
		<link>http://answernet.wordpress.com</link>
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			<item>
		<title>There Is No Such Thing as a Good Try</title>
		<link>http://answernet.wordpress.com/2009/11/12/there-is-no-such-thing-as-a-good-try/</link>
		<comments>http://answernet.wordpress.com/2009/11/12/there-is-no-such-thing-as-a-good-try/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 18:12:19 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[answernet]]></category>
		<category><![CDATA[Gary Pudles]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=344</guid>
		<description><![CDATA[By Gary Pudles
Note: I recently saw this in a sales newsletter and thought it would make for a great blog post. Enjoy! G.P. 
Let&#8217;s conduct an experiment. In a moment, I want you to stop reading and try to minimize your browser window. After the window is minimized, count to 10 and re-open your browser; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=344&subd=answernet&ref=&feed=1" />]]></description>
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		<title>Call Center Glossary &#8211; Telephone Answering Service (TAS)</title>
		<link>http://answernet.wordpress.com/2009/11/05/call-center-glossary-telephone-answering-service-tas/</link>
		<comments>http://answernet.wordpress.com/2009/11/05/call-center-glossary-telephone-answering-service-tas/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 15:34:57 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[inbound]]></category>
		<category><![CDATA[answernet]]></category>
		<category><![CDATA[Call Center Glossary]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[telemessaging]]></category>
		<category><![CDATA[Telephone Answering Service]]></category>
		<category><![CDATA[teleservices]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=340</guid>
		<description><![CDATA[Telephone Answering Service (TAS): Telephone Answering Service, or TAS, is a service provided by call centers that involves the handling of calls for clients. A client&#8217;s phone is answered, a message is taken, or information is provided to the caller and the results are documented and provided to the client.  Telephone Answering Services also [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=340&subd=answernet&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://answernet.wordpress.com/2009/11/05/call-center-glossary-telephone-answering-service-tas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>The Benefits of Outsourcing Your Call Center</title>
		<link>http://answernet.wordpress.com/2009/11/02/the-benefits-of-outsourcing-your-call-center/</link>
		<comments>http://answernet.wordpress.com/2009/11/02/the-benefits-of-outsourcing-your-call-center/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 20:25:42 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[inbound]]></category>
		<category><![CDATA[outbound]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[teleservices]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=336</guid>
		<description><![CDATA[By VendorSeek.com
Customers expect a lot from businesses. Perhaps they always have, but now more than ever competition is fierce. Your company cannot afford to offer insufficient customer service. Applying call center services to your business is no exception.
That issue poses a question. Do you build a call center in-house or do you outsource for the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=336&subd=answernet&ref=&feed=1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>CoffeeCakes.com and AnswerNet – A &#8220;Sweet&#8221; Combination</title>
		<link>http://answernet.wordpress.com/2009/10/28/coffeecakes-com-and-answernet-%e2%80%93-a-sweet-combination/</link>
		<comments>http://answernet.wordpress.com/2009/10/28/coffeecakes-com-and-answernet-%e2%80%93-a-sweet-combination/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 13:59:31 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[inbound]]></category>
		<category><![CDATA[outbound]]></category>
		<category><![CDATA[AnswerNet Cares]]></category>
		<category><![CDATA[CoffeeCakes.com]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[start-up business]]></category>
		<category><![CDATA[Start-up company]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=331</guid>
		<description><![CDATA[By Celine Hundt, Contributing Author
When Sherry Comes started her Internet coffee shop in 1995, she had no idea that her business would eventually turn in a radically different direction.  The Internet café she envisioned proved to be ahead of its time, but the timing of the delicious coffee cakes sold at her store couldn’t [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=331&subd=answernet&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>How Leaders Earn Brand Loyalty</title>
		<link>http://answernet.wordpress.com/2009/10/20/how-leaders-earn-brand-loyalty/</link>
		<comments>http://answernet.wordpress.com/2009/10/20/how-leaders-earn-brand-loyalty/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 17:17:11 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Branding]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=328</guid>
		<description><![CDATA[By Christopher Bilotta, Contributing Author
We all have a personal brand, whether we like it or not. Simply by being ourselves in the workplace, others perceive, think, and feel about us in a certain way. The question is whether we have created the personal brand we want. This is especially important for those who hold leadership [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=328&subd=answernet&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://answernet.wordpress.com/2009/10/20/how-leaders-earn-brand-loyalty/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>AnswerNet Cares &#8211; Philadelphia, PA &#8220;Team Super Dylan&#8221;</title>
		<link>http://answernet.wordpress.com/2009/10/13/answernet-cares-philadelphia-pa-team-super-dylan/</link>
		<comments>http://answernet.wordpress.com/2009/10/13/answernet-cares-philadelphia-pa-team-super-dylan/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 14:34:43 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[AnswerNet Cares]]></category>
		<category><![CDATA[answernet]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=324</guid>
		<description><![CDATA[or the 3rd year in a row, AnswerNet sales executives Michael and Lisa Holman participated in the Walk Now for Autism fundraising event.  Their god-son Dylan, or &#8220;Super Dylan,&#8221; was diagnosed with Autism in 2007. Michael and Lisa have supported Dylan in the Walk for Autism every year since.  Along with Michael and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=324&subd=answernet&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://answernet.wordpress.com/2009/10/13/answernet-cares-philadelphia-pa-team-super-dylan/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Autism Walk__Answernet crew-- Michael, Felicia and Lisa 09-26-09</media:title>
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		<title>A Rewarding Experience Unlike Any Other</title>
		<link>http://answernet.wordpress.com/2009/10/08/a-rewarding-experience-unlike-any-other/</link>
		<comments>http://answernet.wordpress.com/2009/10/08/a-rewarding-experience-unlike-any-other/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 17:42:47 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[AnswerNet Cares]]></category>
		<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[awards]]></category>
		<category><![CDATA[Gary Pudles]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=313</guid>
		<description><![CDATA[By Gary Pudles
At the American Teleservices Association&#8217;s Annual Convention &#38; Expo this month, I was honored with the &#8220;Spirit of Philanthropy&#8221; award in recognition of the work we have done with the AnswerNet Cares program and for some other charitable works I&#8217;m involved in, such as the annual CAM-X fundraiser for cancer.  
This award is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=313&subd=answernet&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://answernet.wordpress.com/2009/10/08/a-rewarding-experience-unlike-any-other/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">AnswerNet Network</media:title>
		</media:content>

		<media:content url="http://answernet.files.wordpress.com/2009/10/pudleshirescropped2.jpg?w=150" medium="image">
			<media:title type="html">PudlesHiResCropped</media:title>
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		<item>
		<title>Disaster-Proofing Customer Care</title>
		<link>http://answernet.wordpress.com/2009/10/02/disaster-proofing-customer-care/</link>
		<comments>http://answernet.wordpress.com/2009/10/02/disaster-proofing-customer-care/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 16:52:31 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Business Practice]]></category>
		<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[inbound]]></category>
		<category><![CDATA[outbound]]></category>
		<category><![CDATA[Auto-Attendant]]></category>
		<category><![CDATA[Catalog]]></category>
		<category><![CDATA[Contact Center Services]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Direct Response]]></category>
		<category><![CDATA[disaster response]]></category>
		<category><![CDATA[E-Commerce]]></category>
		<category><![CDATA[Interactive Voice Response]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Order Entry]]></category>
		<category><![CDATA[Outbound Surveys]]></category>
		<category><![CDATA[telemarketing]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=307</guid>
		<description><![CDATA[Contact centers have become the arteries of organizations, enabling customer care, retention and income. So when a disaster threatens or strikes, take effective measures to protect your centers and the services they provide.
Here’s what happens when contact centers close. Customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=307&subd=answernet&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Call Center Glossary &#8211; Real Estate Maintenance Work Order Management</title>
		<link>http://answernet.wordpress.com/2009/09/21/call-center-glossary-first-line-maintenance-flm-2-0/</link>
		<comments>http://answernet.wordpress.com/2009/09/21/call-center-glossary-first-line-maintenance-flm-2-0/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 15:39:51 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[inbound]]></category>
		<category><![CDATA[Call Center Glossary]]></category>
		<category><![CDATA[First Line Maintenance]]></category>
		<category><![CDATA[FLM 2.0]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=296</guid>
		<description><![CDATA[Real Estate Maintenance Work Order Management: Real Estate Maintenance Work Order Management is a Web-based work order processing system designed for the multi-unit residential real estate industry. Call center agents take real estate maintenance-related calls from residents and enter their maintenance requests into the system. The work order is then transmitted to property management’s maintenance [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=296&subd=answernet&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://answernet.wordpress.com/2009/09/21/call-center-glossary-first-line-maintenance-flm-2-0/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">AnswerNet Network</media:title>
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		<title>AnswerNet on the &#8216;Net</title>
		<link>http://answernet.wordpress.com/2009/09/16/answernet-on-the-net/</link>
		<comments>http://answernet.wordpress.com/2009/09/16/answernet-on-the-net/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 19:51:03 +0000</pubDate>
		<dc:creator>AnswerNet</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://answernet.wordpress.com/?p=291</guid>
		<description><![CDATA[Do you use Twitter? Are you on Facebook? AnswerNet is too! 
Follow us on Twitter by clicking Here, and join the AnswerNet Facebook Group!
You can also stay updated on AnswerNet news by visiting the AnswerNet Media Center.

       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=answernet.wordpress.com&blog=2616616&post=291&subd=answernet&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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